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dropped calls

New Poster

dropped calls

Comcast is dropping all my calls including those from family and doctors. I can't call the hot line because their call wont get through. I have to leave the tv on all day to see what number is calling. please help.

Official Employee

Re: dropped calls

Hello, I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

New Poster

Re: dropped calls

I switched to a new modem and all incoming cell phone calls dropped after 10 seconds.  Went all the way to level 3 support.... I switched the port to plug in the phone and it stopped.  Unfortunately, no one from Comcast even suggested me checking the phone port on the back of the modem...therefore writing Comcast a nice letter. I lost 100s of dollars...