Community Forum

battery backup

New Poster

battery backup

I just installed the new gateway that you sent me but it has no battery back up.  My old gateway DID have a battery.  Why do I not have one now.  Should I take the one from my old gateway and put it in the new one?

Gold Problem Solver

Re: battery backup


com221108 wrote:

I just installed the new gateway that you sent me but it has no battery back up.  My old gateway DID have a battery.  Why do I not have one now.  Should I take the one from my old gateway and put it in the new one?


Comcast no longer supplies batteries...   If you received an upgraded modem/gateway the battery in your old device probably will not work in the new one.  You should go online and look for a new battery for the new device at this time.  You may be able to purchase a new battery online with Comcast or by searching for it on Amazon.  

New Poster

Re: battery backup

Thanks