Community Forum

Xfinity Voice

New Poster

Xfinity Voice

My X1 tower shuts  down internet connection and phone connection when I use my xfinity phone.

Gold Problem Solver

Re: Xfinity Voice


@george122551 wrote:

My X1 tower shuts  down internet connection and phone connection when I use my xfinity phone.


Please define X1 tower:

 

Please define Xfinity phone:

 

What are you doing when this event occurs?

 

 

Official Employee

Re: Xfinity Voice

 

Hi george122551, I can assist you with your equipment issue. Can you please share more information about your issue? Your modem shutting off should have no impact on your X1 cable box but it can impact your internet.