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XB6 technicolor gateway Backup battery availability?

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New Poster

XB6 technicolor gateway Backup battery availability?

Received my XB6 Technicolor Gateway yesterday.  I was told at the comcast service center where I picked it up to go to support chat and have them order me the backup battery for it since I have Phone service.  Spent the last 15 or so minutes chatting, and was told that Xfinity does not have backup batteries for those gateways... 

If that is the case, why provide that gateway, since federal regulations require a provider to supply a battery for Phone backup in case of power outages?

I have the Technicolor CGM4140COM XB6

Thanks

Official Employee

Re: XB6 technicolor gateway Backup battery availability?

Hi 52ft24dave -


I'm sorry you received some misinformation.  You received a great device - and we do offer backup batteries for our XB6 Gateway.  They're a little different from traditional Gateway backup batteries in that they are external.  You will plug the battery into a power outlet, and then the Gateway's power cord plugs in to the battery.  

 

If you are interested in purchasing, you can order exclusively through our Battery Hotline: 1-888-972-1261.  To ensure that the agent you speak with orders the correct battery, you can reference the model number, which is XBB1-A.  They should also quote the current price point of $70.00 plus tax.  A $5.95 shipping fee will also apply.

 

I have one of these batteries, and it is very nice! 

New Poster

Re: XB6 technicolor gateway Backup battery availability?

I will give them a call.

thanks

Problem Solver

Re: XB6 technicolor gateway Backup battery availability?

ComcastBecker -

 

Can you tell me if the external backup battery just keeps the phone working, or if it would keep you connected to the Interent as well ???   

 

Thank you.

 

-Alan

Official Employee

Re: XB6 technicolor gateway Backup battery availability?

It will only power the phone service.
Problem Solver

Re: XB6 technicolor gateway Backup battery availability?

That's what I figured. In that case I think it would be wise to just use my cell phone during the power outage and save 70 bucks.  

 

Thanks for your reply!

 

-Alan

Expert

Re: XB6 technicolor gateway Backup battery availability?

I suggest getting an actual Uninterruptible Power Supply (UPS). Not only will it keep the phone running, but also the internet and home security (if enabled) on the gateway, and provides clean power to prevent damaging sags and spikes. 

 

You can get one for as little as $25 as of this moment. 


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Problem Solver

Re: XB6 technicolor gateway Backup battery availability?

Thanks, darkangelic,

 

That's exactly what I did.  You'd have to be nuts to pay that much for a battery for just the phone service.  AND also, when Comcast upgrades you to a new modem or gateway, the old battery NEVER fits the new model, so you've got to buy a new one.  With the UPS, you're covered   Smiley Happy 

New Poster

Re: XB6 technicolor gateway Backup battery availability?

I'm having a similar problem right now.  I'm on the phone with Comcast about a back up battery for the XB6 and the lady is telling me they can't ship the battery to me because it requires a professional installation.  I'm really floored - I feel like I have the accumen to install a battery without having to pay $70 for an installer to come out... I'm waiting to get a supervisor on the line:  It's been 20 mins that I've been waiting..... 

 

EDIT: 45 mins later - Supervisor "Jeffrey" said they cannot order us a battery today because we ordered the modem today.  So I am unable to purchase a battery and a modem on the same day, apparently.  He said that he confirmed that a professional install is required but he's unable to explain what complexity requires us to have an installer come to our home to plug a battery in.   He said if I call him back in 3 days he'll be able to process our battery order and schedule the install.  I told him to cancel our battery order as I wasn't paying $70 to have someone come plug something into my wall.  I'm not wasting my time or an installers time. 

Expert

Re: XB6 technicolor gateway Backup battery availability?

Did you see my reply above? Forget the backup battery and invest in an uninterruptible power supply (UPS) that will protect the entire gateway, not just the phone part, it's easy to install, you can upgrade your gateway without having to get a new battery, and it's much cheaper - you can get one for as little as $25.
http://a.co/cW4Jy6n

Comcast Experts are other customers who volunteer their time helping on the forum and have been recognized by the community. For more information on the Expert Program, please click here.
Unless so specifically stated, my opinions written herein are my own and do not necessarily reflect the views of Comcast, its official employees or affiliates.
New Poster

Re: XB6 technicolor gateway Backup battery availability?

Thank you - yes we will be taking this route you suggested!!!