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Wrong caller ID

Regular Visitor

Wrong caller ID

I hope I have the right board.


I have had Xfinity voice for a month and the caller ID has the wrong person on it instead of my name--and I'm blocking this persons bill collectors on top of it because when I call back, they see his name and don't believe that I am not part of his household.  


I just chatted with a rep and they told me to contact CSA.  I don't think this is right.  I wanted to check because I'm the only account holder and use Xfinity for tv and network.  Does anyone know how I can get this corrected?  

Official Employee

Re: Wrong caller ID

Hello moverholser2015. I can assist with reviewing our provisioning settings to confirm if we have the wrong name set. Please send me a private message and include your full name, service address, and account number so I can assist you.