No dial tone when corded phone is connected via wall jack. I get dial tone with corded phone only if phone is connected to modem. Used to have a separate voice modem but Xfinity it was unnecessary with new dual-band wifi modem installed. Suggestions for troubleshooting/fix appreciated.
I know. Phones do not get dial tone when the unit is plugged into wall jack. Actually, my cordless phone base unit only works when connected to the modem. I've tested every wall jack connection with mutliple phones and different different phone cables . Nada. Dial tone only comes from modem connection. How would I check to see if this is an inside wiring problem?
Hello, alwann. Thanks for reaching out to us on the forums. I apologize to hear the phone wall jacks are not giving you a dial tone. We can certainly get a tech out there to look into it. Can you please send me a PM with your first and last name so I may get this set up for you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad I was able to assist you, alwann. If you ever need further assistance don't hesitate to reach out to us.