So, I have a weird issue. My home phone works fine. My voicemail works fine. ie, call my #, after 5 rings, leave message. From home phone, plug *99, access it, works as it should.
My dilemma, when I try and access online, I get a silly note that Voicemail is Not Enabled for this number. (see attachment)
History, I upgraded to X1, new WiFi modem etc first of year. The voicemail did not work initially, after a lengthy call, 2 days later, voicemail worked. It also worked accessing via web.
Just today, I went to delete a message online, because I was not at my house (I get a notification when I have a message) Anyways, I can no longer access my voicemail online.
Do I really need to call the 800 number? I'm hoping someone can forward this to the correct department.
PS: I did a modem reboot already
Hello, SpencerPJ. Thanks for reaching out to us on the forums and apologize for the delay in response. I would like to look voicemail issue on the web and see what's going on. Please send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad I was able to assist you, SpencerPJ. If you ever need further assistance don't hesitate to reach out to us.