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Voice Activation

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Regular Visitor

Voice Activation

Switching voice from ATT.  ATT is now deactivated.  Xfinity is pending.  Action needed on my part or will Xfinity complete the activation?  I assume modem Jack "Tel1" is correct.  Will my old phone work or is there an adapter?  

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Diamond Problem Solver

Re: Voice Activation

Did you personally deactivate AT&T?

I am a Retired Official Comcast Employee
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Regular Visitor

Re: Voice Activation

No, Xfinity made the request.  Only instruction from store CSR was to plug phone into back of the Wireless Gateway.  "Tel"l light is off.

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Diamond Problem Solver

Re: Voice Activation

If it’s been ported and modem provisioned, Tel1 light should be lit. If not, try a reboot and/or call in to get provisioned properly

I am a Retired Official Comcast Employee
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