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Telephone Number Fraud

New Poster

Telephone Number Fraud

I have received repeated telephone calls from people who say they just received a call from my home number (landline) and they are calling back to see what I wanted.  Obviously I did NOT call these people and someone has hijacked my number.  What can be done about this?

Official Employee

Re: Telephone Number Fraud

Hi @robertsreportin

 

Welcome to the Xfinity Forums. Sorry for the experience you're having. I can help get this taken care of. Can you please send me a private message with your first and last name? I'll need to gather a few details from you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Telephone Number Fraud

<edited>, although the name may be in my husband’s: <edited>

Official Employee

Re: Telephone Number Fraud

We appreciate you reaching back out to us, robertsreportin. I went ahead and edited your last public post to protect your information. Can you please send either Che or me a PM with the information you provided so we may further assist you?

 

To send a private message, please click my name "ComcastMichael" or "ComcastChe" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Telephone Number Fraud

Hello, robertsreportin. I have not heard back from you and hope you were able to get the issue looked into. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!