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TG862G phone not working.

Regular Visitor

TG862G phone not working.

Reference: https://forums.xfinity.com/t5/Home-Phone-Service-Equipment/TG862G-TW-version-on-Comcast-network/m-p/...

 

Here are some messages from the log on my recently purchased (used) TG862G:

 

1/28/2018 13:57 65517 ConfigFile - BadParam
1/28/2018 13:57 65517 ConfigFile - BadParam
1/28/2018 13:57 16 MTA TFTP: Successful
1/28/2018 13:57 25 MTA PROV: Failed

and

System: ARRIS DOCSIS 3.0 / PacketCable 1.5 Touchstone Telephony Gateway
HW_REV: 5
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.61
SW_REV: 7.5.125A
MODEL: TG862G
Serial Number: D1SBSMEB2566725
Battery Charger FW Rev: 03.10
Options:  
 Firmware Build and Revisions
Firmware Name: TS0705125A_101714_MODEL_862_GW
Firmware Build Time: Fri Oct 17 05:48:36 EDT 2014
eSAFE 0 FW Revision: 2.0.69_0623A

 finally:

Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Port 1 Enabled Up 100(Full) 00:1D6:0F:44:E1
LAN Port 2 Enabled Down ----- 00:1D6:0F:44:E1
LAN Port 3 Enabled Down ----- 00:1D6:0F:44:E1
LAN Port 4 Enabled Down ----- 00:1D6:0F:44:E1
CABLE Enabled Up ----- 00:1D6:0F:44:E2
MTA FailConfigFileError Down ----- 00:1D6:0F:44:E3
 
 
Hoping that someone can help out getting voice provisioned on this device.  Internet is working quite well.
 
Thanks!
Tags (2)
Official Employee

Re: TG862G phone not working.

Hi, thistleshire - I can help with the phone provisioning, please send me your full name, address, and a phone or account number in a private message. Thank you!

Regular Visitor

Re: TG862G phone not working.

Call to 1-855-652-3446 and then escalation to level 2 support - they pushed a new version of software onto the TG862G and it's working quite nicely now.  Thanks!

 

Highlighted
Regular Visitor

Re: TG862G phone not working.

ComcastElla - thanks for your reply - was just responding that escalation to level 2 resulted in new version of software on device, don't know if that or the config file did it.

 

Version now on the TG826G device is:

eMTA & DOCSIS Software Version: 7.6.116
Official Employee

Re: TG862G phone not working.

@thistleshire - Glad to hear that, thank you! If you get any questions or concerns - feel free to reach me.