Since my last question got kicked off for circumventing language filters I will try again.
Why is Comcast not blocking spoofed calls to my house? I am enrolled in Nomorobo and on the Do Not Call list. Comcast is the one charging me for phone service that is not performing acceptably. They are aware that customers are being harrassed and they have the power to stop it. They choose not to so they are an accomplice to a crime.
Can anyone help me stop these calls?
Maybe the language cops should answer more and worry about blank spaces less.
Please follow the steps below to set up Nomorobo. You can find this information here.
Set up Nomorobo through Xfinity Connect
To set up Nomorobo with your Xfinity Voice service:
Nomorobo will then screen incoming phone calls to your Xfinity Voice telephone number and automatically hang up if a call is determined to be from an illegal robocaller or telemarketer. Your phone will ring once, letting you know that the robocall has been stopped.
After you receive one of these calls can you try the following and let me know if this helps?
Lift the receiver and listen for the dial tone.
Press *77 and listen for a confirmation tone that the feature has been activated.
Are you given any prompts to block the callers then?
I have more information that I gathered from the Senate Commerce Committee hearing on the prosecution of a large call spoofer, Adrian Abramovich. He said, “Clearly regulation needs to address the carriers and providers and require the major carriers to detect robocalls activity,” Abramovich said in testimony submitted in advance to the Senate Commerce Committee. Even the criminals acknowledge that Comcast and other serive providers are not doing their jobs to block robocalls and spoofed number calls.
What say you Comcast? Are you lying to your customers?
Hello, Jtrad4 -
For this issue, please contact our Comcast Security Assurance (CSA) team at 1.888.565.4329.
Thank you for trying that. Because you're already on the Do Not Call List, there is not much more we could do in terms of blocking those specific calls. If you don't already do this, please make sure to follow these steps if you receive another Robocall:
If you have any additional questions, please let me know.
Good Afternoon ComcastAlly,
Today I received a call from a local number and was asked questions about my credit cards. When I asked who was calling the woman on the other end began asking more quesitons. When I failed to answer she said "That's why your d--- little", and hung up. Why do I have to endure personal insults now? Comcast needs to do more to stop these.
I believe your response to the last person's question is now outdated. FCC Chairman Ajit Pai stated during his video conference call in response to the FCC Proposed Rules to Combat Illegal Spoofed Text Messages & International Calls (transcripts available via FCC) "We've allowed phone companies to block many robocalls they suspect to be illegal...". The written statement (released on Feb 14, 2019) from Chairman Ajit Pai reads "In the past year-and-a-half, we've adopted rules allowing phone companies to stop spoofed calls before they even reach consumers' phones... We've urged the phone industry to help "traceback" illegal spoofed calls to their original source."
What specifically is Comcast doing to stop spoofed calls?
Tony Werner is Comcast's President of Technology and Product and his letter to FCC Chairman Ajit Pai regarding spoofed calls can be found here - https://docs.fcc.gov/public/attachments/DOC-356187A6.pdf.
I think it is important for phone companies to communicate effectively that the Robo calls and spoofed calls are different. Yes, they are all nuisances, but they are handled differently. Nomorobo can't help with spoofed calls.
I am getting spoofed calles supposedly from Comcast.com, from legitimate Comcast numbers. Some claiming that they need to talk to me about upgrading my internet home security, some about upgrading my automated home (I don't have any). I don't want to block these numbers because when I do, any return call from your tech support gets blocked. Isn't there something you can do to stop people from spoofing your number? BTW I know that they are illigetimate because I am a retired Comcast employee and I know how you work.
rjpatton52, thanks for letting us know about these spoofed calls. At this time, the best option/next course of action is to report these calls to the FCC: www.fcc.gov/complaints.
Please note the phone number, date, and time so that can be reported as well.