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Re: dropped calls

New Poster

Re: dropped calls

We have had dropped calls since last year.  We have had a service tech come out, had the phones reset, unplugged the modem and purchased new phones. Calls coming in will only last about 3-5 seconds and then disconnect but will not release the line for another 5 so you can't call back without getting a busy signal. I have had sever Chats with online help , they promise to elevate the trouble ticket and send someone out but nothing has happened.   What is left to do to find problem.  The city recently moved the power pole our services were attached to and the issue started soon after but we were told this is not the problem.  Is there a solution? 

Gold Problem Solver

Re: dropped calls

PAZFAMILY65,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: dropped calls

PAZFAMILY65,

 

Thanks for reaching out. I'd like to do some troubleshooting on the back end to see if I can help get this resolved for you. In order to access your account, please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, the phone number, street address including city state and zip code, and the account number or phone number associated with your services.