Hello, Cung. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with your phone services. Sounds like we just need to provision the phone number to your new modem. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hi, Sandra551. Thanks for posting. We can help!! Is your Tel 1 light on your modem currently lit up? If not, that is the problem and I can help you fix that.