I'm almost at the point to drop phone service through Xfinity. Our phone will regularly drop calls. While on a call all of a sudden the other person cannot hear us. This sometimes happens a minute or two into the call, sometimes 20 or 30 minutes into a call. Today my wife was on a call and it dropped, I check my phone wi-fi and it stated "limited Internet connectivity." We also have bad connections where they can still hear us but poorly.
We have a Cisco
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Hello Mike5412. I performed a diagnostic health check on your modem, and you are currently getting degraded signal. This is certainly affecting your phone call stability and clarity. I can assist with scheduling another technician visit so we can get this resolved for you. Please send me a private message and include your full name, service address, and account number so I can assist you.
You're very welcome. I was able to get you scheduled for a technician visit on Wednesday 12/13/2017 2:00pm - 4:00pm. Please let me know if that works for you, or if not I can help you reschedule. I added the notes of my findings to the pending job.
I can help look into your phone issues. In order assist you, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.