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Phone Cuts Out - Comcast is not responsive

New Poster

Phone Cuts Out - Comcast is not responsive

For the last two months our phone has been cutting in and out.  We are on a call and then the person on the other line can't hear us - they say we sound like we are under water then they can't hear us.  We called Comcast and they said they would send out a technician the next day.  Waited all day and tech never came because the person we spoke to at Comcast never put the order in.  Tech came the next day and couldn't find anything but it was still happening.  Another tech came and replaced something outside our house.  It was still happening.  We finally got a call from a tech supervisor stating that there was an issue in our area and they were working on it.  That was about 3 weeks ago and it is still happening.  We have called this tech supervisor several times and he has not returned our calls.  Then we receive our bill and get a $40 charge for the tech coming to our house.  Why do we get charged when Comcast calls us and says there is an issue in the area?  And we still can't have a conversation on our phone.

 

New Poster

Re: Phone Cuts Out - Comcast is not responsive

Did you ever get a response? We’re having the same issue. We bought a new phone, too. This has been a problem for 3 weeks for us as well.  Why won’t someone fix this?!?

New Poster

Re: Phone Cuts Out - Comcast is not responsive

No, never got a response.  We called customer service again last night so they are (again) going to send a technician on Friday.  At least the person we spoke to credited our account for the tech visit, but we have to use our cell phones if we want to make sure our calls are heard.

Official Employee

Re: Phone Cuts Out - Comcast is not responsive

Hi suevp, was the technician able to get your phone service working properly?

 

Thank you