Hello, I got my issue with "no dial tone" fixed by using the "chat" option from the website. Yes, the first person ran the usual tests that had been done a jillion times, but then transferred my chat to the "SIK activation" department. The employee there said that IF the phone does not accept the name of the new modem within 24 hours, that it must be told manually. SO that is what he did. All along, that's all I wanted.... for Comcast to do "their thing" but utilizing the voice system gave me nothing but heart burn! The only way you can speak to a live person is to say that you have no service. Lying just wasn't my thing... so I turned to the website to the chat function. Worked!
go back to my post.... I explained.... short story, I used "chat" from the website. They fixed it. IF you can't find my original post, maybe I can and use copy/paste.
thank you thank you thank you. i spent hours trying to fix this and then another hour on chat with someone who refused to do anything new. after an hour i gave up said thank you and stopped the insanity. that is when i went back and looked again for help. I found your post and YIPPPEEEEE i went back on chat, asked immediately to be transferred to SIK activation department. they did and I got a lovely person named Gerizza Mae. She was extremely patient and understanding. I showed her your post and explained i was going through the same thing. within 10 minutes i got phone service!! it was great!
So thank you again for posting your experience. It helped me a great deal. I do not understand why the first person did not recognize the problem with a new modem and activating manually the voice but all is well now.