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NetGear C7100V drops inbound audio every few seconds.

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NetGear C7100V drops inbound audio every few seconds.

The NetGear C7100V model listed here as compatible equipment https://mydeviceinfo.xfinity.com/device/netgear-c7100v-605 has a voice quality issue.  Voice calls drop incoming audio intermittently every few seconds.  Netgear reports that an updated firmware was developed and released to Comcast for testing.  Is there any way for us to know when that will be available for our devices?  

Contributor

Re: NetGear C7100V drops inbound audio every few seconds.

Hello RichPublic

 

Just to confirm.

 

Are you using the NetGear C7100 V , that Comcast has blessed ,or the C7100 V-605 , that your link references?

                                                                                                                                                                                                                                                                                     

 

 

New Poster

Re: NetGear C7100V drops inbound audio every few seconds.

Same here. I checked the firmware status a month ago and it was up to date per Comcast's support site. But, I've not seen an update publically available.

 

Did you get anywhere on this issue?

New Poster

Re: NetGear C7100V drops inbound audio every few seconds.

I don't know which model that I have because is not included in my account

New Poster

Re: NetGear C7100V drops inbound audio every few seconds.

No I don't receive any answer from comcast

New Poster

Re: NetGear C7100V drops inbound audio every few seconds.

No

New Poster

Re: NetGear C7100V drops inbound audio every few seconds.

I don't know which model I have, doesn't show in my account

New Poster

Re: NetGear C7100V drops inbound audio every few seconds.

I don't know which model I have