Thank you for visiting the forums! Sorry to hear about your issues.
I've asked an employee to assist you. You should expect a reply in this thread.
Welcome to the Community Forum. If you are still having issues with your phone service and being able to place your modem into bridge mode, I can do some troubleshooting to help resolve your problems. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours?
To send a private message click on my name "ComcastChe", then click send a message.
Thanks for contacting me. I've replied to your message and am ready to assist you. Chat with you soon!