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My home phone will not work. There is a busy signal all the time

New Poster

My home phone will not work. There is a busy signal all the time

Please fix it

Regular Contributor

Re: My home phone will not work. There is a busy signal all the time

I just upgraded my modem to the new 'cube' one, and am now having this problem. I reset the modem, the phone works for a while, then goes to the 'stutter' tone  (busy signal) a while later. I have a technician coming tomorrow.  I'm sure they will just swap the box.

New Poster

Re: My home phone will not work. There is a busy signal all the time

MY HOME PHONE WILL NOT WORK.  THERE IS A BUSY SIGNAL ALL THE TIME.

Official Employee

Re: My home phone will not work. There is a busy signal all the time

Hello, all. Thanks for reaching out to us on the forums. I apologize to hear there are issues going on with you landlines. I would like to look into this and see what's going on. Almost sounds like numbers are not properly provisioned on the modems. Please send me a PM with your first and last names so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Regular Contributor

Re: My home phone will not work. There is a busy signal all the time

In my case, the phone works until I have a drop in internet service. When the modem brings back the internet , it is as if it forgets to activate the phone. I get a busy signal for dial tone until I power modem off/on. I am in my second Xb6 modem in two weeks. A Comcast tech is now monitoring my activity,. Both of my xb6 were Arris. I have requested to get another xb6 made by Technicolor. I have read elsewhere and a tech at my house claim they are much more stable. Haven’t had any internet drops today. Phone is working for now.
Official Employee

Re: My home phone will not work. There is a busy signal all the time

Thank you for that information, ghoofie. I hope the tech was able to get things resolved for you. If not feel free to start a new thread and we can take a look. For everyone else, I have not heard back from you. If you still need assistance feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!