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Landline phone: call recipient cannot hear me.

New Poster

Landline phone: call recipient cannot hear me.

If I call someone, they cannot hear me.  If someone calls me, they cannot hear me answer.  The problem is intermittent.

Silver Problem Solver

Re: Landline phone: call recipient cannot hear me.

Try a quick 2 second press of the recessed reset button on the back of the gateway using a pentip, give it time to come back up, see how you go.

 

Otherwise see the troubleshooting here:

https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-...

Official Employee

Re: Landline phone: call recipient cannot hear me.

Hi, llynnll - I can check if there are any issues with the RF signal levels or equipment. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me