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Internet and Home phone

New Poster

Internet and Home phone

In the last couple months we will receive a call on our home phone (usually a telemarketer) and when we hang up from the call we lose the internet.  We then have to re-boot the modem.  Started keeping a log and this has happened 5 times in the last week.  Comcast has run remote checks and do not see anything wrong with the system.  Really would like to find a solution.  Any ideas?

New Poster

Re: Internet and Home phone

We are having the same problem. We get about 5 calls a day from telemarketer's and it does it everytime. Comcast is sending a tech.out we'll see if they can find out whats going on.

New Poster

Re: Internet and Home phone

They sent a tech out Saturday and he could replicate the problem.  Replaced the modem and the wire to the house.  Wednesday we had it happen 5 times to us.  Called Xfinity again and waiting for them to get back to us.

New Poster

Re: Internet and Home phone

When did it start happening to you?  For us it seemed to start after they sent out a new modem in med December.  It is getting worse as time passes.

New Poster

Re: Internet and Home phone

Tech came out replaced the modem  still did it while he was here he said it could be our phone we replaced phone and haven't had a problem since.

 

Admin1

Re: Internet and Home phone

Hi linen1611 & patriot-676 -- I can help with your modem issues. Are you both still experiencing this problem?