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I was deceived by a rep

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New Poster

I was deceived by a rep

I called xfinity in January to transfer my mobile services and the rep pitched sales of home phone for unlimited international calls to me. He told me I can use the home phone for unlimited international calls. I asked him specifically about my country he said its included. I got the home phone for $10 a month only for me to get a charge of $569.22 on my credit card. The agent I spoke to went through the transcript and the rep did not make a note of our conversation.
I have been with xfinity for four years and never owed. I had no use for home phone as I live alone. I got it because I was told I could use it for international calls.
They are just explaining to me now the unlimited calls are for select countries and my country is not included.
This is deception of highest order and I will not pay for being lied to.
I was deceived and I want my money back.
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Regular Contributor

Re: I was deceived by a rep

Reverse the charge with credit-card bank.   Call comcast at your convenience or wait for them to call you to adjust your service/cost downwards so it meets your approval.   If you have TV consider the free HD-DTAs that you get with limited-basic/choice-tv service-level.     

 

There is no need to pay more than $0.00 (zero point zero) for voice-calls anywhere on earth.      You don't even need phone-number(s) to do it - can use email addresses instead.    You can do audio-only or video too.     It's always free with facetime or skype or google-duo (if the data is going over an unmetered or free/already-paid internet connection.) 

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New Poster

Re: I was deceived by a rep

Thank you.