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Home phone

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New Poster

Home phone

My iPad receives and makes calls but my home phone has no dial tone tried plugging directly into modem and cable box and nothing help please 

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Diamond Problem Solver

Re: Home phone

Your cable box doesn’t provide dial tone. Your modem depending on model and if your putting your phone into the right port will. Check that your modem has a phone port and that you aren’t trying to plug your phone into an Ethernet port (there’s a difference)

I am a Retired Official Comcast Employee
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New Poster

Re: Home phone

How can you tell if a port is for a phone or ethernet? The Gateway unit has two phone jacks just labeled 1 and 2.
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Diamond Problem Solver

Re: Home phone

Phone is smaller, Ethernet larger. Look at a phone cord or Ethernet cord for reference

I am a Retired Official Comcast Employee
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