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Home phone not working

New Poster

Home phone not working

For a couple days my home phone went to a busy non working signal and now it does not connect to any phone plugged in to my phone jacks. So just rings and then goes to Xfinity voice mail. How do I get this fixed?
Official Employee

Re: Home phone not working

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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New Poster

Re: Home phone not working

My home phones are not working when I try to place a call the busy signal is on my phone <edited>

Official Employee

Re: Home phone not working

Hello, PoolPast8. Thanks for reaching out to us on the forums. I apologize to hear of the issues you are having with the Phone service. That's certainly frustrating. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Home phone not working

Hello, PoolPast8. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!