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Equipment Archival

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Equipment Archival

Since the Xfinity Forum started in 2003, we have continued to allow topics to live on forever in our public forum. This method has allowed outdated and irrelevant content to remain accessible. This means that some of our users have experienced difficulty finding the Best Answer for their question or get the assistance they are looking for.

 

Recently, this board underwent a “clean up”. That means that older posts are no longer viewable here. These outdated posts have been moved to our Phone Archive Board. You will be able to view those posts there for your reference, you will just no longer be able to interact or reply to them.

 

After some time in this public archive, those posts will no longer be searchable or viewable. Of course, any topics that are still very active, regardless of the age, will continue to stay in a public board for you to participate in. If one of your posts is archived, don’t worry it will not affect your post count, your rank, or any associated badges.

 

If you want more information about the Xfinity Help & Support Forum Archival Project, see here: http://forums.xfinity.com/t5/Forum-Community/Xfinity-Help-amp-Support-Forum-Archival-Project/td-p/30...


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Contributor

"These outdated posts will move to our Phone Archive Board"

There appear to be close to twenty boards for posting on this forum.

Will someone please provide a specific name of board where  older posts will be archived? 

Thanks.                                                                                          Smiley HappySmiley HappySmiley Happy                                                                                           

 

Official Employee

Re: "These outdated posts will move to our Phone Archive Board"


@ICUDOUCME wrote:

There appear to be close to twenty boards for posting on this forum.

Will someone please provide a specific name of board where  older posts will be archived? 

Thanks.                                                                                          Smiley HappySmiley HappySmiley Happy                                                                                           

 


A link won't be available until we finish the process. But there should be a forum section for archives. 

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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Contributor

Re: "These outdated posts will move to our Phone Archive Board"

"A link won't be available until we finish the process"

 

Thanks:  ComcastFrancisc 

Will await the link.                                      Smiley HappySmiley HappySmiley Happy                                               

 

 

                                               

Contributor

Re: Equipment Archival

Wait, the archived posts will be available online (in a very well concealed and invisible location obviously) but won't be SEARCHABLE????????   <Edited>

Official Employee

Re: Equipment Archival

Hello @jelabarre59, thanks for reaching out! We do understand your concerns and apologize for any inconvenience. The only way a post would be archived is if it has low views and if it is over 90 days old. If you are still needing assistance, you can post your question or concern in the most appropriate board based on the issue type. Also, please make sure to come back to the post within 90 days to review replies and respond. We're here to help! Thanks and we appreciate you choosing Comcast as your provider. 


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