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Downed wire to tel box, yet service work (worried about safety)

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Downed wire to tel box, yet service work (worried about safety)

Hello, i reported bia auto service but response was to restore service. The service is working, but there is a wire down and near ground through tree and I worry it is live. It is connected to what is the old telephone box, yet my xfinity tv and internet is working. Unable to get a live person
Official Employee

Re: Downed wire to tel box, yet service work (worried about safety)

 

Hello JeanneKi, I can assist you with getting your cable line raised. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?