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Changed phone number without permission

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Changed phone number without permission

Had phone number ending in 4110 assigned about 4 years ago.  It is a number that we use for business purposes.  Today, I got a call from an associate telling me that the number "is not in service".  I checked the phone, called my mobile and got a caller id with a number ending in 1569.  I do not know when the number was changed.

I called Comcast and was told that there were experiencing "technical problems" and was told someone would call me "later in the day" (i was not given a ticket number).

My question to this forum is what is the most expedient way to resolve this problem?  Any particular number to call, e-mail address to send?  Apparently this is something that Comcast has done before to other customers so I find it surprising that procedures have not been put in place to prevent it from happening again.  Any guidance would be greatly appreciated.