Community Forum

Cell calls drop, but land line calls were ok

New Poster

Cell calls drop, but land line calls were ok

Not sure if anyone else encountered this issue, but after two months (since 10/27/17), both inbound and outbound calls from landlines were fine.  But every time a cell call was received, it dropped it about 3 seconds.    I checked every setting, searched the web for a few hours, and could not find a solution or where this was a recent common issue.  So as a last resort (before starting a Comcast chat or support call), I switched the Tele 1 and Tele 2 jacks in the back of the router/modem, and now the issue went away.   Of course, I cannot make sense of why that resolved the matter, but I wanted to post this in the rare event someone else experienced the same issue.