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Caller can hear me, but I can’t hear caller

Ruby606
New Poster

Caller can hear me, but I can’t hear caller

For the past few months while on my landline, I randomly have times when the caller can hear me, but I can't hear them.  It sometimes happens within the first few minutes of the call and other times after about 15 minutes. It happens with almost every call. I have gone through chat support and they do some testing and say there is no problem with the line. I bought a new phone and it is still happening, so I don't think it's my equipment. Does anyone else have this problem and what can be done to fix it. 

danaleigh
Frequent Visitor

Re: Caller can hear me, but I can’t hear caller

Exact same thing is happening to my elderly parents. We will be talking and suddenly they can no longer hear me.

 

We have had comcast come out, check things, replaced the modem, replaced the phones, and it still happens.

 

There is obviously a problem and comcast needs to fix this!