Community Forum

Call forwarded to automated answering system ERROR

Highlighted
New Poster

Call forwarded to automated answering system ERROR




Post Subject: Call forwarded to automated answering system ERROR


Post Body:


When calling a Comcast number, rings once and then "your call has been forwarded to an automated voice messaging system" and the call is NOT COMPLETED. This can go on for HOURS before it magically corrects itself. I have called Customer Service and Tech Support AT LEAST A DOZEN TIMES. They are INCAPABLE OF CORRECTING THE PROBLEM. I have an active service request with Tech Support that is currently being ignored. They leave a useless message that the problem has been solved -- IT HAS NOT BEEN SOLVED! They suggest that I call 800-comcast, go thru their absurd telephone tree, to once again explain the same problem, to yet another agent, who is completely useless. Is there anyone at Comcast that is capable of resolving the problem? 

Highlighted
Contributor

Re: Call forwarded to automated answering system ERROR

No Reply, well that answers your question. A useless service if you want to call it that.

Highlighted
Regular Visitor

Re: Call forwarded to automated answering system ERROR

For what it's worth, I've been havibg the very same problem for about a year now.  Contacting customer service, onine or over the phone,  is absolutely useless and I've fed up to the gills!