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Call drops every 30 minutes using SIP- VOIP for work

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Call drops every 30 minutes using SIP- VOIP for work

2019-11-14 11:27:17.229

BYE sip:+1101298@32.252.42.242:5060;gsid=7f4213e6-06f7-41ea-b101-005056a3339c;transport=udp SIP/2.0

Via: SIP/2.0/UDP 12.194.105.238:5060;branch=z9hG4bK29ar1h30egv2as8vu8e0sd0000010.1

Min-SE: 1800

Hi I have a voice only account with Comcast using modem Arris TG02DCG1682P3CT and I get calls dropping about every 30 minutes when  I use VoiP with the company I am trying to call using  a SIP using At&t technology. The call to number ,rather I call it or I have it call me drops at that time limit.

I  a member of my jobs telecom dept. viewed my calls and this is a report of what was happening when it dropped at that time frame.

 

Please assist, I have had the number registered via a support tech at Comcast, modem reset numerous time , two techs come out on the same  day . One indoors to check lines both inside and out and the modem. The other fixed a line outside .   I need this for work , any assistance will be appreciated because I am about to go old school and get rid of this digital line and go with at&t' pots line.

 

 The report:

Reason: Q.850;cause=16

From: <sip:16783247228@12.194.105.238>;tag=6671161443569108_c2b07.2.1.1571816993028.0_2371954_4720944

To: <sip:5018598287@32.252.42.242>;tag=7f421d506f741eab1305056a3339c

Call-ID: 7f421d786f741eab1405056a3339c

Max-Forwards: 68

CSeq: 2 BYE

Content-Length: 0

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Re: Call drops every 30 minutes using SIP- VOIP for work

Hello nwjb. Is your issue fixed? I have the same issue, but xfinity is providing no solution. I am about to go back to my ATT landline service as well.

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Re: Call drops every 30 minutes using SIP- VOIP for work

I am having the same issue and spent hours troubleshooting. Customer Service doesn't know what the issue is. All of my calls disconnected after 29min and some change 😕
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Re: Call drops every 30 minutes using SIP- VOIP for work

I have the exact same issue. Have they found a fix for you?
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Re: Call drops every 30 minutes using SIP- VOIP for work

 we've been experiencing calls dropping after 29 min for awhile now and just concluding this is an Xfinity issue and not our internet or phone.  Any solution, other than changing carrier?

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Re: Call drops every 30 minutes using SIP- VOIP for work

Same problem with drop after 29 minutes and 30 seconds.  "Chatted" with comcast.  They checked out my line and couldn't do anything.

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Re: Call drops every 30 minutes using SIP- VOIP for work

So my aunt in New Hampshire just got a new house, with Comcast/Xfinity phone service, and she's experiencing exactly the same thing. When I call her, the call drops every single time at exactly 29 minutes + 29 seconds. She claims it may not be happening when she calls OUT, but it happens when other people call in too. And it happens with 2 different brands of phones (1 wireless, 1 wired) in different locations in the house. No solution yet, they won't acknowledge a problem.

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Re: Call drops every 30 minutes using SIP- VOIP for work

I am experiencing the same issue. Have they determined how to fix the issue? If I call out the call is terminated at the 30 minute mark...like clock work...everytime.