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Base unit does not show voicemail waiting

New Poster

Base unit does not show voicemail waiting

I have an AT&T cordless phone with Xfinity Voice. Before Xfinity I could see if I had voicemail by looking to see if the unit showed anything other than a zero. Now the unit shows zero even though I have voicemail waiting

Official Employee

Re: Base unit does not show voicemail waiting

Are you using Comcast’s voicemail or your own? If yes, Comcast’s internal voicemail is picking up before your personal system has a chance to
New Poster

Re: Base unit does not show voicemail waiting

So then to use the phone's message indicator I would need to disable Comcast's voicemail?

 

Just as an aside, Comcast voice support said that a power cycle to the phone would fix the problem but from what you have said, this does not sound right

Official Employee

Re: Base unit does not show voicemail waiting

 

stgeorgedragon did you try power cycling? Disabling voicemail on our end may not resolve the voicemail notification on the actual phone.