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phone says "check tel line" - no dial tone

Regular Visitor

phone says "check tel line" - no dial tone

there is no dial tone on my two phones; fully charged; no incoming calls; checked to see if securely in wall

outlet - that is okay; message on phones says "check tel line".  How do I do that?

Contributor

Re: phone says "check tel line" - no dia

try trouble shooting using this procedure:

 

https://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/

 

If not isolated, call Comcast tech support

New Poster

Re: phonesays "check tel line" - no dia

Phones all say check tel line. No dial tone

Gold Problem Solver

Re: phonesays "check tel line" - no dia


wrote:

Phones all say check tel line. No dial tone


See the reply from bobhc right above your post....this is the troubleshooting for no dial tone.  After performing the troubleshooting, if the service is still not working, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about the no service issue.

Regular Contributor

Re: phone says "check tel line" - no dia

I would add to the Comcast suggestions,  unplug from the phone jack all but one wired phone you are sure works.  If you don't have a wired phone, buy a cheap one.  You should have a wired phone anyway in case the transmitter dies in your wireless phone system.