Community Forum

phone number pop up on tv

Regular Visitor

phone number pop up on tv

How do I set phone nunbers to pop up on tv

 

Gold Problem Solver

Re: phone number pop up on tv


winemkr4 wrote:

How do I set phone nunbers to pop up on tv

 


If neither of the following restore your callerid, call into Comcast and request the CSR to check that the CallerID Rate Code is active.

 

See this for X1  https://www.xfinity.com/support/cable-tv/x1-text-messaging-notifications/

 

Or this for legacy cable   https://www.xfinity.com/support/phone/settings-for-the-universal-caller-id-to-tv-app/

 

If the above does not help, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR to ensure the CallerID Rate Code is active on your account.

Official Employee

Re: phone number pop up on tv

Hello winemkr4. Were you able to follow the instructions found by clicking on the link 'geek46' provided? These steps guide you through how to enable the Caller ID on TV. Please let us know if you need any further assistance. 

Contributor

Re: phone number pop up on tv

Hi ComcastJoeTru,

 

UPDATE:  Spoke with customer service and they have confirmed both problems are related to incorrect CallerID Rate Code.  Issue has been elevated to next tier support for resolution.

 

I am also having issue that caller ID does not appear on TV.  Followed instructions from "geek46" without success. 

 

In addition, have a problem with call history.  Clicking on tab returns "Your call history is empty."

 

Switched to Voice yesterday from Vonage. Is it possible that backend services, including Call Logs, were not associated correctly when the number was ported in?

 

Please advise.  Thank you.

Contributor

Re: phone number pop up on tv

Call History available this morning.

New Poster

Re: phone number pop up on tv

phone number gets displayed only on upstairs tv not downstairs

Gold Problem Solver

Re: phone number pop up on tv


fran251 wrote:

phone number gets displayed only on upstairs tv not downstairs


Depending on the cable service:  

 

See this for X1 https://www.xfinity.com/support/cable-tv/x1-text-messaging-notifications/

Or this for legacy cable https://www.xfinity.com/support/phone/settings-for-the-universal-caller-id-to-tv-app/

If the above does not help, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR to ensure the CallerID Rate Code is active on your account.