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phone message

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phone message

i have a message on my phone that says i need an access code from you folks. since when?  When i turn the talk button on my phone and it beeps-tells me i have a message. I go to the online site-says no message, go back to the phone and it says call phone company for access #. What the heck people? Have had comcast forever.

Gold Problem Solver

Re: phone message


yazhannah wrote:

i have a message on my phone that says i need an access code from you folks. since when?  When i turn the talk button on my phone and it beeps-tells me i have a message. I go to the online site-says no message, go back to the phone and it says call phone company for access #. What the heck people? Have had comcast forever.


Is the button on your phone programmed to dial *99 for VoiceMail?  If yes, can you restate your issue?

Official Employee

Re: phone message

yazhannah,

 

Did you get the issue with your voicemail resolved?