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outgoing voice drops. incoming voice ok

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outgoing voice drops. incoming voice ok

I have an intermittent problem with my Comcast Voice service.  Periodically, outgoing voice cannot be heard by caller while incoming voice is just fine.  I have replaced phone system and modem.  Comcast service tech checked signal strength and said just fine.


This is making me nuts.  Any solution suggestions?

Official Employee

Re: outgoing voice drops. incoming voice ok

Hi, 34s! Welcome to our community! I can escalate your issue with the voice service to the technical support. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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