Hello,donaldsr01. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with your voicemail not picking up. Please have a look at the following article and if you still have issues feel free to send me a PM with your first and last name: https://www.xfinity.com/support/articles/change-number-of-rings-before-calls-are-forwarded
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, donaldsr01. I have not heard back from you. If you still need assistance, please feel free to start a new thread.