or hd box went bad. tech installed a new one around 1030 am. the caller id isn't sowing up on the tv now. how do I turn it back on?
See this for X1 https://www.xfinity.com/support/cable-tv/x1-text-messaging-notifications/
Or this for legacy cable https://www.xfinity.com/support/phone/settings-for-the-universal-caller-id-to-tv-app/
If the above does not help, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR to ensure the CallerID Rate Code is active on your account.