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caller id not showing with new hd box.

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caller id not showing with new hd box.

or hd box went bad.  tech installed a new one around 1030 am.  the caller id isn't sowing up on the tv now.  how do I turn it back on?

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Re: caller id not showing with new hd box.


@etstrike wrote:

or hd box went bad.  tech installed a new one around 1030 am.  the caller id isn't sowing up on the tv now.  how do I turn it back on?


See this for X1 https://www.xfinity.com/support/cable-tv/x1-text-messaging-notifications/

Or this for legacy cable https://www.xfinity.com/support/phone/settings-for-the-universal-caller-id-to-tv-app/

If the above does not help, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR to ensure the CallerID Rate Code is active on your account.