Community Forum

allowing private phones to not show caller ID

New Poster

allowing private phones to not show caller ID

My comcast phone is forcing people with private numbers to reveal their identity if they want the call to go trough. How can I stop that, so that if they want to remain private, they can do so.

Expert

Re: allowing private phones to not show caller ID

You have Anonymous Call Rejection (ACR) turned on. To deactivate, please follow these steps:

To deactivate Anonymous Call Rejection from your home phone

  1. Lift the receiver and listen for the dial tone.
  2. Press *87 and listen for a confirmation tone that the feature has been canceled.

To activate and deactivate Anonymous Call Rejection from the XFINITY Connect Voice website

  1. Click on the GEAR icon in the upper-right of the XFINITY Connect Voice screen, then select SETTINGS.
  2. Once you are on the Settings and Preferences page, click on the VOICE button, then select “Call Blocking.”
  3. Check the box next to “Block all anonymous calls” to activate Anonymous Call Rejection. Uncheck the box to disable this feature.

 

https://connect.xfinity.com/faq/voice.html#faq3


"The one thing that you have that nobody else has is you. Your voice, your mind, your story, your vision. So write and draw and build and play and dance and live as only you can." - Neil Gaiman