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Xfinity VOICE service.... Cannot Access online !

Frequent Visitor

Xfinity VOICE service.... Cannot Access online !

I was always able to set Voice preferences, but past month or so  I cannot access it online.

Did 3 resets on the Modem to no avail. Is the service no longer available? 

Am I paying for this service?

Do I need Quad Play? ...  I am paying for tripple play now!

Official Employee

Re: Xfinity VOICE service.... Cannot Access onlin

Hi, EX-UTP2 - The preferences should be available at Voice page -> Settings. Are you getting an error message? 

Frequent Visitor

Re: Xfinity VOICE service.... Cannot Access onlin


@ComcastElla wrote:

Hi, EX-UTP2 - The preferences should be available at Voice page -> Settings. Are you getting an error message? 


No error messages..... I cannot access "Voice" -> Settings

I can access... "Address Book"... "Mail" ... But Not ... "Voice"

Here is a screen shot of the three sequencing little dots in the circle. VOICE COMCAST.jpg

 

 

 

Official Employee

Re: Xfinity VOICE service.... Cannot Access onlin

@EX-UTP2 - Thank you for sending a screenshot. In order to assist you further, I need to verify your full name, the account holder's name as it's listed on the billing statement, a phone or an account number. Please send me a private message with the required information. Click on my name ComcastElla, then click Private Message Me.