The app is here: http://xfinity.comcast.net/callerid/
However, it took a savvy tech to send the right signals from their servers to my boxes to make mine work.
The app sucks...crashes constantly!
Call in and tell them you need to have your concern bumped up to a high level tech. The first responders will flip through their procedural guide and get no where...you need "geek" help!
I had the same issue and went through several phone calls until I finally spoke with someone who knew what they were talking about and fixed the problem.
It seems that on their end they can see "outlets" on their computer showing each piece of equipment and which outlet it is hooked to. With the old box, it worked on any but apparently with the X1 it is picky. The Main Set Top Cable Box is supposed to be on Outlet #1 (mine was showing #4). Internet and Phone Modem is to be on #2 and anything else like additional boxes on outlet numbers after that. Once they sorted out the arrangemet on their end, Caller ID started working on the TV screen.
Where do I set this up?
If you are asking about setting up CallerID on the X1 platform, goto Settings>>>Preferences>>>Notifications>>>Xfinity Voice: ON
Funny...I want to turn my caller ID OFF....I keep scrolling through and according to the settings I can see all notifications are off, yet I can still see the caller ID on screen. IRRITATING
Hi cjc0913, I apologize for your experiences. I can assist with this further, if the problem still exist please respond to my private message.