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Why is call history all of sudden Empty????

Valued Contributor

Why is call history all of sudden Empty????

Normally when I review Call History it is filled with 3 months of calls that cannot be deleted, but today I go in and it says the Call History is empty.  What is going on???????

Contributor

Re: Why is call history all of sudden Empty????

same here

 

Your call history is empty.

Frequent Visitor

Re: Why is call history all of sudden Empty????

Yes, mine is gone today too.  It was all still there last night, but today I get "Your call history is empty"

Frequent Visitor

Re: Why is call history all of sudden Empty????

Same story here....it was there last night but so far it's been empty all day today. No notice about a cause.

Contributor

Re: Why is call history all of sudden Empty????

Same issue in Pittsburgh, PA.   "Your call history is empty" is displayed using either IE11, Chrome or Edge.  No Comcast reported outages identified in My Account section.  Call Log was also functioning correctly as of last night, 2/13/18.

Regular Visitor

Re: Why is call history all of sudden Empty????

2/14/18

My call history is also empty.

Comcast should tell us whether there was a computer glitch.

Maybe the history was hacked so that someone can sell our "calls".

I trust Comcast monitors this site and will start to fix the problem.

Is the data lost forever?

I called my comcast number from another phone. It still does not show up in my history. But it does show up in voice messages.

 

Regular Contributor

Re: Why is call history all of sudden Empty????

same call log is empty on connect app and online under voice. Please fix this as it happens quite frequently I am on the road and use the call log to see who calls me when I am out.
Regular Visitor

Re: Why is call history all of sudden Empty????

xfinity Chat Transcript

CHAT STARTED AT Feb 14, 2018 4:33:00 PM
4:33 PM Plummer: Why is call history all of sudden Empty????
Normally when I review Call History it is filled with 3 months of calls that cannot be deleted, but today I go in and it says the Call History is empty. What is going on???????

---You are now chatting with Rommel---

4:33 PM Rommel :

Hi William, thank you for contacting Xfinity Chat Support.  My name is Rommel.  Please give me a moment to review your account information.

4:33 PM Plummer : Hello Rommel
4:33 PM Rommel : I apologize for the inconvenience with your Call History.
4:33 PM Rommel : Currently there is an outage ongoing on the Call History that is why it is showing empty.
4:33 PM Plummer: Its not just mine. Look at the message board. It started today.
4:34 PM Plummer: Will it come back?
4:34 PM Rommel : Estimated time of fixed is not yet determined but it is being worked already to restore the informations at the soonest time.
 

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Frequent Visitor

Re: Why is call history all of sudden Empty????

My call history has now returned.  I hope everyone else's has too.

Valued Contributor

Re: Why is call history all of sudden Empty????

It came back, not sure when, but it sure would be nice if comcast would let its customers know when there is an issue instead of just not saying anything.  Again they show how much they really care about their customer base.  Just saying.  have never seen such poor customer realitions.   

 

New Poster

Re: Why is call history all of sudden Empty????

Amen to that suggestion, Comcast letting their customers know when there is a problem, instead of us making numerous calls and chats to their reps to try and straighten it out, all to no avail.

 

We lost our call history recently (12/26/18), after switching back over to Comcast after a brief  termination (our choice), and while we still had to reset some of our preferences again, this one about letting the call history show is not available unless there is a call history shown-then there is a tab  (supposedly) at the top right of the page in history that lets you choose to show the history or not.

 

This is from the Philadelphia suburbs, just to let others know, if it is a regional problem with Comcast.  No one has been able to tell me yet why this is happening.  But we also use this feature (call history) and want it back asap if possible.  It seems a simple thing, but who knows-as it seems a big secret or a big problem, at this point why it is happening.

Contributor

Re: Why is call history all of sudden Empty????

I think the outage is more the regional. I haven't had a call history in Tucson for the last month. Voice mail shows up in the appropriate place, but not in the call history.

 

Homer