Same issue in Pittsburgh, PA. "Your call history is empty" is displayed using either IE11, Chrome or Edge. No Comcast reported outages identified in My Account section. Call Log was also functioning correctly as of last night, 2/13/18.
My call history is also empty.
Comcast should tell us whether there was a computer glitch.
Maybe the history was hacked so that someone can sell our "calls".
I trust Comcast monitors this site and will start to fix the problem.
Is the data lost forever?
I called my comcast number from another phone. It still does not show up in my history. But it does show up in voice messages.
---You are now chatting with Rommel---
Hi William, thank you for contacting Xfinity Chat Support. My name is Rommel. Please give me a moment to review your account information.
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It came back, not sure when, but it sure would be nice if comcast would let its customers know when there is an issue instead of just not saying anything. Again they show how much they really care about their customer base. Just saying. have never seen such poor customer realitions.
Amen to that suggestion, Comcast letting their customers know when there is a problem, instead of us making numerous calls and chats to their reps to try and straighten it out, all to no avail.
We lost our call history recently (12/26/18), after switching back over to Comcast after a brief termination (our choice), and while we still had to reset some of our preferences again, this one about letting the call history show is not available unless there is a call history shown-then there is a tab (supposedly) at the top right of the page in history that lets you choose to show the history or not.
This is from the Philadelphia suburbs, just to let others know, if it is a regional problem with Comcast. No one has been able to tell me yet why this is happening. But we also use this feature (call history) and want it back asap if possible. It seems a simple thing, but who knows-as it seems a big secret or a big problem, at this point why it is happening.
I think the outage is more the regional. I haven't had a call history in Tucson for the last month. Voice mail shows up in the appropriate place, but not in the call history.