Yes, mine is gone today too. It was all still there last night, but today I get "Your call history is empty"
Same story here....it was there last night but so far it's been empty all day today. No notice about a cause.
My call history is also empty.
Comcast should tell us whether there was a computer glitch.
Maybe the history was hacked so that someone can sell our "calls".
I trust Comcast monitors this site and will start to fix the problem.
Is the data lost forever?
I called my comcast number from another phone. It still does not show up in my history. But it does show up in voice messages.
---You are now chatting with Rommel---
Hi William, thank you for contacting Xfinity Chat Support. My name is Rommel. Please give me a moment to review your account information.
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It came back, not sure when, but it sure would be nice if comcast would let its customers know when there is an issue instead of just not saying anything. Again they show how much they really care about their customer base. Just saying. have never seen such poor customer realitions.
Amen to that suggestion, Comcast letting their customers know when there is a problem, instead of us making numerous calls and chats to their reps to try and straighten it out, all to no avail.
We lost our call history recently (12/26/18), after switching back over to Comcast after a brief termination (our choice), and while we still had to reset some of our preferences again, this one about letting the call history show is not available unless there is a call history shown-then there is a tab (supposedly) at the top right of the page in history that lets you choose to show the history or not.
This is from the Philadelphia suburbs, just to let others know, if it is a regional problem with Comcast. No one has been able to tell me yet why this is happening. But we also use this feature (call history) and want it back asap if possible. It seems a simple thing, but who knows-as it seems a big secret or a big problem, at this point why it is happening.
I think the outage is more the regional. I haven't had a call history in Tucson for the last month. Voice mail shows up in the appropriate place, but not in the call history.
It has been almost 3 months now with no call history. Have the Voice Mails, but no call history. I've been told to try a different browser and so forth. Happens on mulptiple computers and operating systems. Can we get this fixed?
All bS about browser. The xfinity office has logged into my account several times with me there. Voicemails are there but no call history. My call history dissapeared about June 28th never to be seen again. At least I know now I am not the only one.
Appreciate you posting about your call history navigation issues. I'd like to get some insight from tech ops about its location so we can get this resolved for you. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.