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Why does a call not always ring on my tablet?

New Poster

Why does a call not always ring on my tablet?

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Official Employee

Re: Why does a call not always ring on my tablet?

 

Hi Phil8000, can you please give me more details on the device you're using? Are you using our Xfinity connect app, or are you having issues with your Xfinity mobile phone? 

New Poster

Re: Why does a call not always ring on my tablet?

I spoke to one of your colleagues, who told me “this happens all the time, for no apparent reason.” This isn’t a really acceptable answer, but I have to accept it, I guess. He clearly said it could not be fixed.

Official Employee

Re: Why does a call not always ring on my tablet?

 

Phil8000 wrote: I spoke to one of your colleagues, who told me “this happens all the time, for no apparent reason.” This isn’t a really acceptable answer, but I have to accept it, I guess. He clearly said it could not be fixed.

 

If the feature worked before then I don't see why it can't be fixed even if this is a known bug within the system. I can assist you with getting the problem resolved, can you please tell me how the message or call is being delivered? Is this your Xfinity connect app that isn't functioning properly?