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Where is my refund for my international calls?

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Where is my refund for my international calls?

My phone plan includes 300 free minutes calls to France per month.  I have been billed for my calls as if I had no plan.  I already called twice about it.  I was supposed to have a supervisor call me to give me a refund.  No call, nothing!  I am now due to pay my new bill with a HUGE mistake on it, still no refund for the other 2 months.  So now 3 months of international calls that should be free but for the minutes over the free 300.  What do I do?  Do I pay for the third time a bill that is overcharging?  When will I get a refund for the previous 2 months?

Thank you

Official Employee

Re: Where is my refund for my international calls?

 

Pomerols, Let's take a closer look at those charges to France. Please send me a private message with your full name, address, and phone number tied to your residential services for help.