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Voicemail alert that cannot be deleted

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Voicemail alert that cannot be deleted

How can I delete an alert in my voicemail that is not allowing me to hear other voicemails?    This alert, which has been in my voicemail since August does not prompt me to delete.  Because I cannot delete this alert, I  am not able to listen to other voicemails.   Please remove this alert.

 

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Re: Voicemail alert that cannot be deleted

Phone says to get voice mail number from phone company