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Voice Mail to email not working anymore

New Poster

Voice Mail to email not working anymore

I am wondering how to have voice mail messages left on my xfinity telephone service transcribed and sent to my email.  All of a sudden, this service has stopped.

Thanks in advance.

New Poster

Re: Voice Mail to email not working anymore

This problem was solved by a Tier III Comcast employee.....the answering system on my telephone was accidentally turned on, which overrode the Comcast answering system.  Once I turned the telephone answering system off, Comcast voice mail features returned.