Community Forum

Remove Call Waiting

New Poster

Remove Call Waiting

I'm reaching out in regards to my account with Comcast. I'm someone that recently began services for the first time with Comcast because I was told that it was a reliable internet and phone service that would fit my needs as a work-from-home technical advisor. Unfortunately, I have called Comcast four times now in the last week in order to get ALL features removed from my work phone number without success. When I called in again this evening just a short while ago, I was told that Call Waiting had been removed from my phone line. When I tested this for myself with two separate phone numbers calling into the line while I was on call, the call waiting notification still came through on the line.

 

I need to emphasize: I cannot work without ALL call features, especially Call Waiting and Voicemail, removed COMPLETELY from my phone line.

 

The person I spoke with originally did not even provide me the correct phone number when they set up my line, let alone ensure that no features were on it, as I requested at the time of the call and emphasized because I needed the phone line to be completely clear of all features for work. Then I spoke with Ms. Nikita in Customer Relations who assured me it would be taken care of and that I would receive a phone call back from her with an update regarding the removal of the features--that phone call from her was never received. Then I called in again and spoke with a technical support agent, Phil, and his supervisor, Jay (for whom I have the Employee ID # if I need to bring this up with a support agent) who assured me that it would be removed. Again, I tested the phone line again after speaking with someone again this evening, a Ms. Laquita, who told me that call waiting had been removed, and call waiting is still on my line.

 

I need to speak to someone in Tier 2 Technical Support or a Supervisor in that field that can remove this feature off of my phone line IMMEDIATELY. I have missed almost an entire week of work. I could lose my JOB over this. I need to be able to work to provide for my family, to ensure my bills are paid, to ensure I have a place to live. I was told that Comcast was a fantastic service that I could rely on, and I have faced nothing but stress, frustration, incredulousness, and outrage at the manner in which this situation has been handled. If there is an issue here that is modem related, have someone replace my entire modem. If it is a technical issue that can be taken care of over the internet or online, PLEASE. For the love of all things holy! Remove. Call. Waiting. You are destroying someone's livelihood. You are destroying all faith I have in Comcast. As a first time customer, I have experienced more agony and fury at this situation than I ever expected to.

 

Resolve it. Or I am switching services immediately and leaving this experience public in every place I have access to. Because I expect something as simple, as menial, as removing all features from a phone line to be basic, basic troubleshooting. Something that anyone should be able to handle. If you don't know how to do it, get me someone that can. All I need is a phone line that rings. That's it. No call waiting, no voicemail, no caller ID, nothing. I just need it to ring. That is what I told the person that first set up my account. So please, help me. Because I have no choice but to switch services to my local provider instead if this is how this situation is going to be handled.

Official Employee

Re: Remove Call Waiting

Hello myclarr. We apologize you are still encountering this issue with Call Waiting still not being removed. I can assist with submitting a removal ticket for you, or I can get you in contact with our Advanced Repair department (Tier 2) who can. Please send me a private message and include your full name, service address, and account number so I can access your account.


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New Poster

Re: Remove Call Waiting

I am having the EXACT same issue. I actually had it removed back in 2017 so when I started receiving notification of an incoming call while I was on the phone I was perplexed. A supervisor from my work from home job, blocked me from receiving anymore calls until this has been resolved. That was on a Saturday. When I spoke to an associate he removed it and said it would be effective in 24 hours. I still received incoming calls notification. Called someone on Sunday, they said it could take 48 hours. Monday, still not fixed. A representative had the nerve to say it was a feature on my phone. . I'm not a technical person, but I do not that if the call waiting service is removed, then it doesn't matter what my phone is set up as. It should be blocked by the service. That is number 1. Number 2, I use a dial pad, there is no option for call waiting. I even hooked another phone up and call waitiing is still working. . Day 4. I called and a representative told me that it could not be removed because of the plan that I was on, and that I could cancel my plan and start a new contract. Oh no ma'am. I will not. My contract is completed in May. I finally have it escalated to a Tier 2 associate and the supervisor I finally spoke to gave me a credit of $10.86. Let that sink in. $10.86. I have missed 5 days of work. My service has NEVER been cut off due to non payment, and they could only issue me $10.86? I am appalled and insulted. I need this fixed IMMEDIATELY!

New Poster

Re: Remove Call Waiting,Call Forwarding, VoiceMail

Good evening , I have the same problem, called 5 times, customer service, technical support, and supervisor  and a 6th time to corporate, and no one can help me get this resolved.My wife has lost her job because of this and the only thing I can get from Comcast is a , I'm sorry to hear this and $21 credit. Comcast has a Customer Commitment and this has not been followed through, I am unhappy with all aspects of this because the commitment was not given or followed, I didn't make up you commitment statemen and will be escalating this matter further, because my wife has other co-workers that have the service and was done. I refuse to no for an answer that it can't be done. Please tell me why some and not others? You are quick to cut my services off immediately when I'm past due or late but while I'm current you can't help me or lead me on or pass me to another employee back and forth. Here is a copy of your commitment, I guess this would only apply to customers who are are only 30 days in instead of a longtime customer, what about your longtime loyal customers? This has been an experience my family and I are not at all happy or satisfied with.  I will be seeking recourse and resolution due to the nature of this matter due to my wife losing her job. Thank you. 

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Official Employee

Re: Remove Call Waiting,Call Forwarding, VoiceMail

Hi All, thanks for posting here about your requests to remove those voice features. Please send me a private message with your full name so we can begin. 

 

Ken


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Regular Visitor

Re: Remove Call Waiting

I need to have all features removed as well, for work. I need to have no call waiting, no voicemail, no caller ID.
Official Employee

Re: Remove Call Waiting

adamwind, appreciate you taking the time to reach out about getting these features removed from your voice services. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  


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New Poster

Re: Remove Call Waiting

Hello!To Whom This May Concern:

 

I am also in need of The Call Waiting to be disabled due to my job, How can this be done? And why is it so hard for a response and answer to the many of us here that are asking the same question and wanting the same results.

 

There is no PDF, You Tube Video....

 

Xfinity customer Service is OMG!!!!!!!!!!!!!!!!!!!

 

PS: Whom are you that  we are  currently emailing? you are asking us to email YOU directly but  I see no email, link,....?

 

All this money to pay for services that we can not have full acccess to, have to go online and still cant get the answers we need.

 

Please Advise A.S.A.P.

 

Thank You

New Poster

Re: Remove Call Waiting,Call Forwarding, VoiceMail

I too was told I could not have features removed but I need them gone for working from home how do I do this? I see you want a private message but I see nowhere to send you a message
Official Employee

Re: Remove Call Waiting,Call Forwarding, VoiceMail

diva4616, thanks for letting me know about your need to remove those voice features. We can attempt to remove them from our provisioning system and then reprovision your modem to have it take effect. 

 

I got your private message and will follow up with you there. 

 

Krisinuam please click my name "ComcastKenF" and then click "send a message". It is in blue on the very next screen. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Remove Call Waiting,Call Forwarding, VoiceMail

How can I get call waiting and voicemail removed ASAP?
Regular Visitor

Re: Remove Call Waiting

I am having this same issue. Please let me know who to contact to have this removed immediately. Thank you.
Kelly
Official Employee

Re: Remove Call Waiting

Hi @KnowmeurGoddess, and @kellybeck

 

I'd be happy to help have call waiting feature removed from your accounts. In order to do so, please send me a private message with your first and last names as they appear on your monthly statements. To send a private message click on my name "ComcastChe", then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Remove Call Waiting

I cannot figure out how to send you a message to remove my call waiting as per this thread. When I click on your name, there is no button that says send message. What am I doing wrong?

Official Employee

Re: Remove Call Waiting

Hi @taymail

 

Welcome to the Xfinity Forums! We appreciate you reaching out to us here for assistance. Since you are a new poster, you would not have known this, but in the future, in order to get assistance, you must first post publicly then an agent will assist you. If it helps any, you can find out more about how we operate, here

 

In this situation, since you are having the same issues as others and I have asked for anyone who needs help to send me a private message for help, you should now be able to send me a private message. I look forward to chatting with you. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Remove Call Waiting

Hi @myclarr

 

Hope everything has been ok on your end. I wasn't able to verify if the call waiting has been removed from your account or not. If you are still in need of assistance, feel free to create a new public post and our team will be happy to help get it removed. 


I am an Official Comcast Employee.
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Regular Visitor

Re: Remove Call Waiting

I’m having the same problem ... I lost 2 days of work because I’m transferred from person to person... no one can understand that this is a simple request : No features , no voicemail .
7 different agents none of them were able to help me.
I’m so frustrated at the level of incompetencey of comecast .
My supervisor hang up on me cause they informed me that it’s strictly forbidden to have a voicemail .
I’m home based business and I’m not allowed to have a call waiting on my
line ... I can’t explain the amount of energy and time I wasted with them .
They are supposed to call me tonight ... God knows if they will.
The worst phone company I dealt with.
Regular Visitor

Re: Remove Call Waiting

I can feel your pain.
God willing we will get our voice heard and get it solved.
Official Employee

Re: Remove Call Waiting

Hey sanaaelma, I got your private messages. Thanks for posting on the forums. I'll reach out to you in PM in just a few to help out. 

 

Ken


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Remove Call Waiting

I am waiting to call waiting and voicemail removed from my line as well.