Hello, jojul. Thanks for reaching out to us on the forums. If you are looking to get to the Xfinity connect portal, please use the following link: https://connect.xfinity.com/voice
If you are still having issues with getting to it, feel free to shoot me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, jojul. I have not heard back from you. If you still need assistance, please feel free to start a new thread.