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Re: Caller I’d on tv but phone does not ring

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Re: Caller I’d on tv but phone does not ring

I ‘ve had the same issue for years. Help.
Expert

Re: Caller I’d on tv but phone does not ring

Does the phone have a dial tone? If so, go to

https://connect.xfinity.com/voice/settings/

and go to Advanced Call Forwarding and make sure your home phone is checked and no other call forwarding option is selected.

 

If it doesn't have a dial tone, then the problem is more localized and you should inspect the connections to your modem and your phone devices.

 


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